Your questions and concerns are very important to us. Each month this page will be updated with current FAQ's and helpful information that you may need to know when working with your site. We have found that the following list represents the most frequently asked questions:

• What is the scope of Techincal Support for HTML?
• How long will my usage statistics be kept on the server?
• May I use my own scrpits and what is the scope of technical support?
• What is the scope of technical support for Front Page?
• How do I publish my site with Front Page?
• How do I determine if Front Page is installed?
• How do I get Front Page extensions installed on my website?
• How do I set up an email account to forward to forward another account?
• How do I change the plan that I am currently on and is there a fee?
• What should I do if I lose my password?
• How do I publish my site with FTP?
• How do I set up POP mail and email clients?
• How do I create or customize a mail form?

What is the scope of Technical Support for HTML?

While we try to be as helpful as possible, questions relating to HTML coding are considered beyond the scope of our Technical Support Department. Webmastering is considered to be the responsibility of the domain holder, please refer to the Software Manufactures Support page for specifics on each product.

If you would like more additional information on HTML and other Web Mastering support tools please see our Web Resources Design Guide Located at: http://www.atlasta.net/amazon/reference.htm

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How long will my usage statistic files be kept on the server?

We guarantee that all files are kept on our servers for 90 days. However, there are some exceptions that are specific to each Preferred Stats Program and are indicated as follows:

MKSTATS v1.0/v2.3 - MKSTATS compiles statistical reports based on an ongoing file that stores all data from the beginning of the initial Preferred Stats Program setup. Therefore, if you choose MKSTATS to be your Preferred Stats Program you may capture data from the time you selected your program.

ANALOG v2.11 - Analog compiles site statistics for a 90 day sliding "window" of time. Furthermore, Analog compiles reports based on .gz files and we guarantee that the last 90 days of data will be accessible for your statistics.

For more information please see our support documentation on Usage Statistics

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May I use my own scripts and what is the scope of technical support?

The ability to run custom scripts on your account allows you to add customized functionality to your web site. All of our hosting plans that include a unique IP address have the ability to run scripts. These scripts must be written in certain scripting languages and be stored in certain directories on the server. Our support covers the functionality of the software required to run the scripts but does not cover any design or programming issues. For more information, please read the FAQ on custom scripting

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What is the scope of technical support for FrontPage?

• We will configure your site for FrontPage by installing and maintaining server extensions.
• We will provide support related to the functionality of the extensions.
• We will point FrontPage users to resources that will help you solve problems, publish your FrontPage webs and learn techniques for getting the most from your FrontPage software.

Technical Support will not provide support related to the use of your FrontPage software.

For more FAQ's and support please go to Microsoft's Product Support Services site at
http://support.microsoft.com/support/frontpage/faq/default.asp

For Microsoft's Personal Online Support Services for all Microsoft's products including FrontPage please go to http://support.microsoft.com/support

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How do I set up an email account to forward to another account?

Email forwarding allows you to configure any particular email address at yourdomain.com to automatically forward to another valid Internet address. For example, you might want all email sent to president@yourdomain.com to forward to the email address of your company president.

Configuring e-mail forwarding for an address at yourdomain.com must be done by an Atlasta technician. Initial setup for your domain covers this procedure for the first 5 accounts.

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How do I change the plan that I am currently on and is there a fee?

To upgrade or to downgrade to different plan with more or less features please send an email to sales@atlasta.net
.
You may also call our sales office to inquire on the procedures for changing hosting plans. In most cases, 30-days notice is necessary to change to a new plan.

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What should I do if I lose my password?

If you lose your password, please write to support@atlasta.net

Remember:: This email must come from the email address that you have on file with us. Please insert your domain name in the subject field of the email.

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How do I publish my site with FTP?

Once you have created your site you will need a program to upload the files and pictures. Please read Uploading Files with FTP. On the FTP page, you will be able to download WS_FTP (PC users) or Fetch (Macintosh users). You will also find detailed instructions on uploading your pages.

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How do I publish my site with FrontPage?

To publish your site using FrontPage follow these steps:

1. Get online with your Internet Service Provider (ISP).
2. Open Microsoft FrontPage.
3. Open the web that you wish to publish.
4. Click on Files then Publish Web.
5. A Publish Web dialogue box will appear. Enter in the domain name of the site in which you want to publish the pages to (using http://yourdomain.com format).
6. If you have an existing page and are updating it you have the option of only publishing changed pages or re-publishing the entire site.
7. Click on OK when you are finished with your selection.
8. You will be prompted for your userid and password if you have never connected to the server during your session. Enter this information in the spaces provided and proceed.
9. During the publishing process you will see the pages listing, copying and updating the server.
10. You can check the changes by going to your site in an open browser.

Please read the FrontPage FAQ on Microsoft's website for more information about this product. Our scope of support for Frontpage is limited.

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How do I determine that FrontPage is installed?

In order to determine whether or not your site is FrontPage ready, please enter the following URL into the address bar of your web browser:

http://yourdomain.com/_vti_inf.html

Remember to replace "yourdomain.com" with your actual domain name. If you see a FrontPage configuration file, FrontPage has been installed. If you see this file but still cannot connect to the site with FrontPage, please email Technical Support Desk.

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How do I get FrontPage extensions installed on my website?

New Accounts

On the order form you will see a check box asking if you would like FrontPage extensions installed on your account. If you do then check the box and your FrontPage extensions will be installed during the activation of your account.

Existing Accounts

To have the FrontPage server extensions installed on your existing site, please send an email request to our Technical Support Desk with the following information:

Your domain name
Your User ID

Confirmation that you have back-up files of all web pages on the site at that time. In most cases you will not need to delete files that are currently on your site to install FP extensions. However, if there are directories or files with special permissions (.htaccess) these will have to be removed. You can then re-establish permissions and password protection by using FrontPage Explorer.

Installation will be complete within 24 hours.

Upgrade Information

All FrontPage extensions are running on FrontPage version 4.0.2.2717 or FrontPage 2000.

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How do I set up POP and Email clients?

POP accounts are mailboxes that are set up in the control panel of your hosting account. This process will be described in detail to all account holders. Please contact the Technical Support Desk for a complete walk-through. Email clients are programs that run on your local computer and are configured to retrieve email from the POP accounts you set up on the control panel. Configuring email clients is described in the Email Client FAQ.

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How do I create or customize a mail form?

Mail forms are web pages that accept information from visitors and submit the information to the site owner via email. There is a tool that can be used to automatically build a mail form. You can also modify or build forms to work with your CGI email program.

NOTE: CGI users are reminded that any unauthorized use of your CGI Script, by exploit or otherwise is your responsibility. If it is discovered that your CGI script was comprimised, thus allowing an unauthorized user to access our servers, your script will be immediately disabled and you will be promptly notified.

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